Refunds and Returns Policy | GCON Tax Solutions

Refunds and Returns Policy of GCON Tax Solutions Effective Date: December 27, 2023

Introduction At GCON Tax Solutions, we are committed to ensuring the satisfaction of our clients. Understanding that tax preparation is a service based on trust and accuracy, we have established this Refunds and Returns Policy to clarify the circumstances under which refunds can be requested and processed.

1. Eligibility for Refund

Refunds are applicable only for tax preparation services provided by GCON Tax Solutions.
Refunds are considered on a case-by-case basis and are primarily applicable in instances of service-related issues (e.g., errors in tax calculations, late filings attributable to our error).

2. Conditions for Refund

Service Error: A refund request due to an error in service must be substantiated with clear evidence of GCON Tax Solutions’ failure to provide the agreed-upon service.
Timeline: Refund requests must be made within 30 days of the service completion date.

3. Non-Refundable Circumstances

Errors or delays caused by incorrect or incomplete information provided by the client are not eligible for refunds.
Disappointment with the amount of tax refund or liability, where GCON Tax Solutions has accurately prepared the tax return based on the information provided, does not qualify for a refund.

4. Process for Initiating a Refund

To initiate a refund request, please contact us at our support email: 1040gcontax@gmail.com with the subject line “Refund Request.”
Include a detailed explanation of the issue and any relevant documents as evidence.

5. Review and Communication

Upon receiving a refund request, our team will review the case thoroughly.
We will communicate with you within 7 business days of your request to inform you of the status of your refund request.

6. Refund Method and Timeline

Approved refunds will be processed to the original method of payment within 14 business days of the refund approval.
In exceptional cases, an alternate refund method may be considered at GCON Tax Solutions’ discretion.

7. Fees and Costs

In cases where the refund is due to an error on our part, the full amount paid for the service will be refunded.
There are no additional fees or costs for processing a refund.

8. Contact Information for Support

For any queries or assistance, please contact our support team at 1040gcontax@gmail.com or visit our office at 2435 10th Ave N STE E, Lake Worth, FL 33461.

9. Policy Amendments

GCON Tax Solutions reserves the right to amend this policy at any time. Any changes will be effective immediately upon posting on our website.